Barbican Removals Privacy Policy
This Privacy Policy explains how Barbican Removals collects, uses, stores and shares personal data when providing removal and related services. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Barbican Removals customers in our service area, including prospective customers who make enquiries about our services.
Who we are and scope of this policy
Barbican Removals is a removals and related services provider. We act as the data controller for the personal data we collect and use in connection with our services. This Privacy Policy applies to personal data we process about individual customers, household contacts, representatives of business customers and any other individuals who interact with us in the course of arranging or delivering our services.
By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy. We may update this policy from time to time and will apply the latest version to all personal data we hold from the date of publication.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we may collect includes the following categories.
Identification and contact details such as name, postal address, collection and delivery addresses, job title, and any other contact details you choose to provide to us.
Communication data such as information you provide when you contact us by any method, including enquiries, booking details, instructions, complaints, feedback, and notes of our communications with you.
Service and booking data such as dates and times of moves, inventory or item descriptions where needed for the service, access details for properties, parking information, and any special instructions related to your booking.
Payment and billing data such as billing address, payment method details as necessary to process your payment, and records of payments made and amounts due. If we use third party payment processors, they may collect and process some payment details on our behalf.
Technical and usage data where applicable such as information generated when you visit our website, including basic device or browser information and information about how you use our online forms or tools, to the extent that such data identifies or can be linked to you.
Voluntary information such as preferences, feedback, reviews, or other information you choose to provide that is relevant to our services or our relationship with you.
How we collect personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our website forms, speak with our staff, or otherwise interact with us in connection with our services.
We may also receive personal data from third parties where this is necessary to provide our services. This may include data from your employer or landlord if they are arranging a move on your behalf, from other service providers involved in your move, or from payment processors when payments are made.
Lawful bases for processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are the following.
Performance of a contract. We process personal data where this is necessary to enter into and perform our contract with you, for example to provide quotations, confirm bookings, deliver removal services, handle billing, and manage our customer relationship.
Legitimate interests. We may process personal data where this is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, keeping accurate records, preventing fraud and misuse, training staff, and defending our legal rights.
Legal obligations. We process personal data where this is necessary to comply with our legal and regulatory obligations, for example in relation to tax, accounting, or responding to lawful requests from authorities.
Consent. In limited circumstances we may rely on your consent, for example if we send certain types of direct marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes.
To provide quotations, arrange and deliver our removal and related services, including assessing your requirements, planning jobs, and carrying out moves.
To communicate with you about your enquiries, bookings, changes to services, service updates, and customer support issues.
To manage payments, issue invoices, process refunds where applicable, and maintain financial records.
To manage our relationship with you, including handling feedback or complaints, and keeping a record of your interactions with us.
To operate and improve our business, train our staff, monitor the quality of our services, and develop new services.
To comply with legal and regulatory obligations and to cooperate with law enforcement or regulatory authorities where required.
To protect our rights, property and safety, and the rights, property and safety of our customers, staff and others.
Data sharing and processors
We do not sell your personal data. We may share personal data with third parties where necessary for the purposes set out in this Privacy Policy.
Service providers and processors. We may share your data with trusted third party processors who provide services to us, such as information technology providers, payment processors, document storage providers, communications providers, and subcontractors who assist in the delivery of removal services. These processors act on our instructions, are subject to confidentiality obligations, and are required to keep your data secure.
Professional advisers and insurers. We may share personal data with our professional advisers, such as accountants, auditors, legal advisers and insurers, where necessary for advice, insurance or claims handling.
Authorities and legal recipients. We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from government or regulatory bodies, or in order to establish, exercise or defend legal claims.
If we consider any additional categories of third parties, we will only share personal data where we have a lawful basis and appropriate safeguards in place.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that appropriate safeguards are in place to protect your personal data, such as recognised adequacy decisions or standard contractual clauses, to the extent required by applicable data protection laws.
Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, accounting or reporting requirements.
In general, we retain customer records, including booking and billing information, for a period that allows us to deal with queries, handle potential disputes, and satisfy our tax and accounting obligations. Communication records may be retained for an appropriate period aligned with our operational and legal needs.
When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be used to identify you.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricted access to personal data, use of secure systems where appropriate, staff training on data protection responsibilities, and procedures for handling suspected data breaches.
While we take reasonable steps to protect your personal data, no transmission of information can be guaranteed as completely secure. You are responsible for keeping any reference numbers or other identifiers relating to our services confidential.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request that we correct or complete any personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds or we need to process the data for legal claims.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.
Contact and further information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual contact details as provided on our customer documentation or website. We will respond to your request in accordance with applicable data protection law.
