Barbican Removals Service Terms and Conditions
These Terms and Conditions govern the provision of removal and associated services by Barbican Removals to consumer and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Barbican Removals, the provider of removal and associated services.
1.2 "Customer" means the individual, firm or company who requests or uses the services of the Company.
1.3 "Services" means removal, packing, unpacking, storage, and any other related services agreed in writing between the Company and the Customer.
1.4 "Goods" means all items of any nature that are to be moved, transported, packed, stored or otherwise handled by the Company as part of the Services.
1.5 "Service Area" means the geographic area within which the Company ordinarily provides its services, primarily within the UK including London and surrounding regions, as may be updated by the Company from time to time.
2. Booking Process
2.1 A booking is made when the Customer accepts a written quotation or service proposal issued by the Company, and the Company confirms the booking and any applicable deposit has been received.
2.2 Quotations are based on the information provided by the Customer, including property access, volume of Goods, distance, and any special requirements. The Customer is responsible for ensuring all information supplied is complete and accurate.
2.3 Quotations are normally valid for a limited period as stated on the quotation document. After this period, the Company reserves the right to revise pricing and terms before accepting a booking.
2.4 All bookings are subject to availability of vehicles, equipment and staff on the agreed date. The Company is not obliged to accept any booking request and may decline or amend proposed dates where operationally necessary.
2.5 The Customer must notify the Company promptly of any change in the proposed moving date, property address, access conditions, or volume of Goods. Changes may result in amended charges or revised timings.
3. Services Provided
3.1 The Company will carry out the Services with reasonable care and skill and in accordance with these Terms and Conditions.
3.2 Unless explicitly agreed in writing, the Services do not include:
a. Disconnecting, reconnecting, dismantling or reassembling appliances or fixtures requiring specialist skills, certification or tools.
b. Moving items that are unsafe, unlawful to carry, or inadequately packed by the Customer.
c. Carrying out structural alterations or works to any property.
3.3 The Company may perform the Services itself or through carefully selected subcontractors. In either case, the Company remains responsible to the Customer for the proper performance of the Services in accordance with these terms.
3.4 The Customer acknowledges that in some locations within the Service Area, such as narrow streets or restricted access zones, it may be necessary to use smaller vehicles, external lifts or additional staff, which may increase the cost and time required. The Customer will be informed of any such requirements as soon as reasonably practicable.
4. Customer Responsibilities
4.1 The Customer must ensure that:
a. Adequate and lawful parking is available for the Company’s vehicles at both collection and delivery addresses.
b. All necessary permits, parking dispensations or access permissions are obtained in good time prior to the move.
c. All Goods are ready for transport at the agreed time, unless the Company has agreed to provide packing services.
d. Any fragile or valuable items are clearly identified, and any special handling instructions are given to the Company in advance.
4.2 The Customer is responsible for securing valuable items such as cash, jewellery, important documents, and personal electronic devices. These should not normally be included with general Goods for transport by the Company.
4.3 The Customer must not include in the Goods any items that are illegal to possess or transport, or any hazardous materials including but not limited to explosives, flammable substances, corrosive chemicals, or compressed gases, unless expressly agreed and arranged in compliance with applicable regulations.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment terms are as follows:
a. A deposit may be required to secure the booking.
b. The balance is payable no later than on completion of the Services on the moving day, or as otherwise stated in the quotation.
5.2 The Company reserves the right to adjust the final charges if:
a. The actual volume of Goods exceeds the amount stated at the time of quotation.
b. Access is materially more difficult than advised, for example due to additional flights of stairs, long carry distances, or lack of lift access.
c. There are significant delays outside the Company’s control, including waiting times caused by delayed key release or unprepared premises.
5.3 If payment is not made in accordance with the agreed terms, the Company may:
a. Withhold delivery of the Goods until payment is received in full.
b. Apply reasonable storage charges and any additional handling costs arising from the delay.
c. Charge interest on overdue sums in accordance with applicable UK law.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone a booking by providing written notice to the Company.
6.2 The following charges may apply to cancellations or postponements:
a. More than seven working days before the Service date: no cancellation fee, although any non-refundable third party charges may still be payable.
b. Between two and seven working days before the Service date: a reasonable percentage of the quoted price may be charged to cover allocated resources and lost opportunity.
c. Less than two working days before the Service date or on the day of the move: up to the full quoted price may be charged.
6.3 The Company may cancel or postpone the Services if:
a. The Customer fails to comply with these Terms and Conditions, including payment obligations.
b. Performing the Services would be unlawful, unsafe, or reasonably considered to present unacceptable risk to staff, property or third parties.
c. Circumstances beyond the Company’s reasonable control prevent it from performing the Services, such as extreme weather, road closures or serious operational incidents.
6.4 In the event of cancellation or postponement by the Company for reasons other than the Customer’s breach or circumstances beyond the Company’s control, any deposit paid for Services not yet provided will be refunded.
7. Liability and Limitations
7.1 The Company will take reasonable care of the Goods while they are in its custody and control. The Company’s liability for loss of or damage to Goods is subject to the limits and exclusions set out in this section.
7.2 The Company will not be liable for:
a. Loss or damage arising from inherent defects, pre-existing damage or poor condition of the Goods.
b. Loss or damage caused by incorrect or inadequate packing by the Customer where packing services have not been provided by the Company.
c. Loss of or damage to items of a particularly fragile or high-value nature, including but not limited to jewellery, watches, money, securities, collections, antiques, fine art or electronic data, unless such items have been specifically declared and agreed in writing.
d. Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
7.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum taking into account the value of the Goods and the level of charges for the Services, unless a higher limit is agreed in writing and any additional charges for such cover are paid by the Customer.
7.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
7.5 The Customer must inspect the Goods and premises promptly on completion of the Services and notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion. Failure to notify within a reasonable time may affect the Company’s ability to investigate and resolve any claim.
8. Access, Property and Parking
8.1 The Customer is responsible for ensuring safe and reasonable access to the properties at both collection and delivery points.
8.2 The Customer is responsible for any fines, penalties or parking charges incurred by the Company’s vehicles where such costs arise from inadequate or incorrect instructions or failure to obtain necessary permits, unless caused by the Company’s own error.
8.3 The Company will take reasonable care to avoid damage to property and fixtures while carrying out the Services. However, the Company is not responsible for normal wear and tear or for damage where the structure or fixtures are defective, fragile or not suitable for the weight or size of items being moved.
9. Waste, Recycling and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations and expects Customers to do the same when requesting disposal or recycling services.
9.2 Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they do not contain hazardous waste or materials requiring specialist treatment, unless specifically disclosed and agreed.
9.3 The Company will dispose of waste at appropriately licensed facilities or through authorised partners. Customers agree that once waste has been collected and removed by the Company in accordance with these terms, they relinquish ownership of those items.
9.4 Additional charges may apply for the removal and lawful disposal of certain items, including but not limited to electrical goods, mattresses, large furniture, or materials classified as special or controlled waste under UK law.
10. Delays and Events Beyond Control
10.1 The Company will use reasonable endeavours to adhere to agreed schedules but does not guarantee a specific time of arrival or completion, particularly where delays arise from traffic conditions, road incidents or other external factors.
10.2 The Company is not liable for delays or failure to perform the Services where the cause is beyond its reasonable control, including but not limited to severe weather, road closures, accidents, strikes, civil unrest, public emergencies, or failures of utilities and communications.
11. Complaints and Dispute Resolution
11.1 If the Customer has a concern or complaint about the Services, they should raise it with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
11.2 The Company will handle complaints fairly and aim to provide a response within a reasonable period. The Customer agrees to cooperate by providing relevant information and evidence relating to the complaint.
12. Data Protection and Privacy
12.1 The Company will handle personal data in accordance with applicable UK data protection laws.
12.2 Personal data supplied by the Customer will be used for the purposes of managing bookings, delivering Services, processing payments, handling complaints, and for related administrative purposes.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted in a way that most closely reflects the original intent and the remaining provisions shall remain in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
14.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations, provided that such assignment does not materially reduce the protections or service level provided to the Customer.
14.4 These Terms and Conditions, together with the quotation and any specific written variations agreed between the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, representations or understandings.
